Ian Wilson oversees a dynamic team of 18 professionals, including the Head of Operations, Head of Customer Success, and Head of Billing and Optimization. His leadership is central to managing and enhancing the company’s operational and financial workflows, fostering a high-performing team culture.
Ian’s responsibilities include handling payment processing tasks, from receiving checks to depositing funds, while ensuring meticulous tracking with customers and vendors. As the bank administrator, he oversees essential banking activities, promoting seamless financial operations. He is also instrumental in developing operational strategies, streamlining logistics, and overseeing the billing department to drive cost-effective, efficient processes.
In addition to managing commission reports and payments, Ian handles internal and external escalations, maintaining strong lines of communication with principal accounts and sales representatives to ensure client satisfaction. He also supports the CEO with high-level tasks, including signing authorizations on the company’s behalf.
Ian plays a critical role in talent management, from interviewing and hiring to training new employees, and handles key HR functions like drafting contracts, managing offer letters, and overseeing insurance administration. His commitment to operational advancement includes optimizing software and implementing new programs that enhance efficiency and innovation. Additionally, he oversees inventory forecasting and management, ensuring the company meets client demands and maintains a robust supply chain.
Ian’s multifaceted leadership and strategic approach to operational excellence have been integral to New Horizon Medical Solutions’ growth and success, establishing him as a key leader in driving the company’s continued progress.
